Frequently Asked Questions (FAQs)

Customer Questions

 

How do I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and instructions on how to follow its journey.

 

What is your returns policy?

We offer free returns within 30 days of purchase. If you're not satisfied with your product, please visit our returns page for more information.

 

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Orders that have not yet been dispatched can usually be modified.

 

Do you offer international shipping?

Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination. Please check our shipping page for detailed information.

 

How do I use a promo code?

To use a promotional code, enter it in the 'Promo Code' box at checkout. The discount will be automatically applied to your total if the code is valid.

 

What payment methods do you accept?

We accept various payment methods, including major credit cards, PayPal, and Apple Pay. Select your preferred method at checkout.

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