No Products in the Cart
At The English Coffee Company, customer satisfaction is at the heart of everything we do. We understand that sometimes you might change your mind about a purchase, or an item might not meet your expectations. Here is our policy on returns and exchanges to ensure a smooth and hassle-free process for you.
We offer free, no questions asked returns within 30 days of purchase. If you've changed your mind about a product, we're here to help facilitate your return.
If you receive a product that is damaged or defective, please contact us immediately. We will work with the manufacturer to ensure you receive a refund or exchange, based on your preference.
We cover the cost of return shipping, making the process free and convenient for you.
For products with a warranty, claims should be directed to the manufacturer's website. However, if you encounter any issues or need assistance with this process, our support team is ready to assist you.
For more information or assistance with your return or exchange, please contact our support team or email at info@englishcoffeecompany.co.uk
